Política de reembolso

1. Return Eligibility Rules

All customers can submit return or refund requests within 30 calendar days after receiving their orders. Returned items must stay unworn, unused, unwashed, stain-free and undamaged. All original product tags, factory packaging and matching accessories must be fully intact.

The following items are non-refundable and non-returnable under normal circumstances:
  • Final sale clearance goods
  • Customized & personalized made-to-order products
  • Intimate apparel and hygiene-related items for sanitation reasons

2. Return Authorization Process

You must apply for an official Return Authorization (RA) number via our official support channels before sending items back. Any returned parcel without a valid RA code will be rejected and left unprocessed.

When submitting your return request, please provide your order ID, buyer information, item details and clear reasons for your return. Our customer service team will reply to your application within 2–4 business days.

Official Support Information

Support Email: wretch.twirl.8l@icloud.com

US Support Phone: +1 (813) 397-9998

Fulfillment & Return Warehouse Address: 17425 N 19th Ave APT 2206

Important Notice: This address is only a logistics warehouse for order shipping and return processing. It is NOT our legal registered business address, corporate office or walk-in retail store. On-site visits, in-person pickups and face-to-face consultations are not available at this location.

3. Return Shipping Cost Rules

  1. If returns are caused by our store’s errors (manufacturing defects, wrong item delivery, missing accessories): We will cover all return shipping fees and provide free prepaid shipping labels for you.
  2. If returns are due to personal preference (unsuitable size, unsatisfying style, duplicate orders): Customers are responsible for all return shipping costs. Original checkout delivery fees are non-refundable.

4. Refund Processing Timeline

After our warehouse at 17425 N 19th Ave APT 2206 receives and inspects your returned items to confirm they meet return standards:
  • Refunds will be issued back to your original payment method within 5–7 banking business days.
  • The actual arrival time of funds depends on your payment provider’s settlement process, which is out of our control.
  • Only partial refunds will be approved if returned goods arrive with broken packaging, removed tags or visible wear damage.

5. Item Exchange Terms

If you want to exchange items for different sizes, colors or variants, state your full exchange requirements in your support email. All shipping cost rules listed above also apply to exchange orders.

6. Solution for Damaged or Wrong Deliveries

If you receive defective, broken or incorrectly shipped products, contact our support team within 7 days after delivery confirmation and attach clear photos or videos as proof. After verification, we will arrange free replacements or full refunds with zero extra charges.